Respled - Where Every Ride Pays Off!

1.1. Welcome to Respled
Welcome to Respled, your trusted platform for eco-friendly urban mobility solutions. These Terms of Service ("Terms") govern your access to and use of:

Our website (www.respled.com) ("Site");
Our mobile applications, including our iOS app ("Respled"); and Play Store ("Respled")
Our eBike rental services as a Respled rider ("Respled Rider").

1.2. Acceptance of Terms
By accessing the Site, using our Services, or becoming a Respled Rider, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using the Site, App, or Services.

1.3. Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.

2. ABOUT RESPLED
2.1. Corporate Information
Respled is a registered company in the United Kingdom (Company Registration Number: 15083356, VAT Number: 448887231). The Site and App are owned and operated by Respled.

2.2. Contact Us
For questions about these Terms, contact us at:
Email: join@respled.com

3. USE OF THE E-BIKE
3.1. Safe Operation
You must follow all instructions provided by Respled for the safe operation of the eBike, supplementary equipment, and accessories. These instructions are available on our Site (respled.com/manual/) and App.

3.2. Maintaining the eBike
You are responsible for keeping the eBike and its components in good condition. Do not dismantle, modify, repair, or deface the eBike or any of its parts.

3.3. Prohibited Uses
You may not use the eBike for commercial purposes (e.g., advertising, resale, or subleasing) without prior written permission from Respled.

3.4. Battery Care

Charge the battery only with the charger provided by Respled.
Do not attempt to repair the battery yourself.
Remove and store the battery separately when the eBike is not in use.
Charge whenever you are being notified on our app, failure to do so will incur £20 fee

3.5. Safety Requirements

Always wear a helmet while riding the eBike.
Follow all traffic laws and ride responsibly.
You are solely responsible for any injuries or damages resulting from failure to follow safety guidelines.

3.6. Storage

Store the eBike indoors whenever possible.
If outdoor storage is necessary, use the provided U-Lock to secure the eBike to a fixed, immovable object.

4. SUBSCRIPTION AND FEES
4.1. Subscription Fees
You agree to pay the subscription fee as outlined in the App or your Respled account. Fees are charged monthly or weekly, depending on your chosen plan. Respled reserves the right to change fees at any time.

4.2. Payment Terms

You authorize Respled to charge your designated payment method for all fees, including subscription fees, repair costs, and damage fees.
Payments are non-refundable unless otherwise specified.

4.3. Disputed Charges
If you dispute a charge, contact Respled directly. Do not initiate a chargeback with your payment provider, as this may result in additional fees or termination of your subscription.

4.4. Late Payments
Failure to pay fees on time may result in late fees, suspension of your subscription, or repossession of the eBike.

4.5. Late Return
To avoid additional charges, please ensure the bike is returned before your subscription renewal date. Failure to do so will result in a daily fee of £10 for up to five days. After this grace period, your subscription will automatically renew for the full monthly amount.

4.6. Liability for Recovery and Collection Costs
Any additional costs incurred from the recovery of the bike or involvement of a debt recovery agency will be your responsibility, as a result of failing to settle your outstanding balance with the company.

5. DAMAGES, LOSS, OR THEFT
5.1. Responsibility for Damages
You are responsible for any damage to the eBike, supplementary equipment, or accessories during your subscription period. you can check our damage fees on our website.

5.2. Reporting Incidents

Report accidents, theft, or damage to Respled within 24 hours.
File a police report for stolen eBikes and provide a copy to Respled.

5.3. Theft or Loss
If the eBike is lost or stolen, you are responsible for the full replacement cost which is £2000. Respled may charge your payment method for the outstanding amount. See the amount of the lost fees on our website.

6. CANCELLATION AND TERMINATION
6.1. Cancellation by You
You may cancel your subscription at any time by returning the eBike and paying all outstanding fees.

6.2. Termination by Respled
Respled may terminate your subscription for reasons including, but not limited to:

Failure to pay fees;
Violation of these Terms; or
Unsafe or illegal use of the eBike.

6.3. No Refunds
No refunds will be issued for early termination or unused subscription periods.

7. LEGAL TERMS
7.1. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

7.2. Limitation of Liability
Respled is not liable for any indirect, incidental, or consequential damages arising from your use of the eBike or Services.

7.3. Force Majeure
Respled is not responsible for delays or failures in performance caused by events beyond our control, such as natural disasters, strikes, or government actions.

8. USER RESPONSIBILITIES
8.1. Compliance with Laws
You must comply with all local laws and regulations while using the eBike.

8.2. Prohibited Activities
Do not use the eBike for illegal purposes, speed competitions, or transporting passengers for a fee.

8.3. Maintenance
Bring the eBike for monthly maintenance as required by Respled. Failure to do so may result in additional charges or termination of your subscription.

9. ACCEPTANCE OF TERMS
By signing up for a Respled subscription, you confirm that:

You have read and agree to these Terms;
You are at least 18 years old;
You will use the eBike responsibly and in compliance with all applicable laws; and
You accept full responsibility for any damages, injuries, or losses resulting from your use of the eBike.

10. CHANGES TO TERMS
Respled reserves the right to update these Terms at any time. If you are a Respled Rider, we will notify you of any changes at least 30 days in advance. Continued use of our Services after changes are made constitutes acceptance of the updated Terms.

CONTACT US
For questions or concerns about these Terms, please contact us at:
Email: join@respled.com

By using Respled’s Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Changelog

Get Respled